Privacy policy

Last updated: 2026. This policy applies to dominionlofts.com and to Dominion Lofts Hospitality Inc. (“Dominion Lofts”, “we”, “us”). We are committed to protecting your personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

Who is responsible for your information

Dominion Lofts Hospitality Inc. is responsible for the personal information in our care. If you have any questions about this policy, or wish to exercise your rights, please contact us at [email protected] or +1 (514) 315-0770. Our privacy officer can be reached at the same details.

What we collect

We only collect what we need to serve you. Depending on how you interact with us, this may include:

• your name, email address and phone number;
• the details of your enquiry or reservation, including dates and preferences;
• information you choose to share in a message to us;
• basic, non-identifying information about how our website is used, where you have agreed to it.

Why we collect it

We use your personal information to respond to your enquiries, manage reservations and stays, provide the services you ask for, meet our legal obligations, and — only with your consent — to send you occasional offers. We identify the purpose before or at the time we collect your information.

Consent

We collect, use and share your personal information with your knowledge and consent, except where the law permits or requires otherwise. You may withdraw your consent at any time, subject to legal and contractual limits, by contacting us.

Email and marketing (CASL)

We will only send you marketing messages if you have given us express consent, for example by ticking the opt-in box on our enquiry form. Every marketing email includes a clear way to unsubscribe, and we act on requests promptly.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate the hotel and this website, and only to the extent needed to provide their service. We require them to protect your information and to use it only for the purposes we specify.

Cross-border transfers

Some of our service providers, including analytics and advertising partners, may store or process information outside Canada, including in the United States. Where this happens, we take reasonable steps to ensure your information receives a comparable level of protection.

Protecting your information

We use appropriate safeguards to protect your personal information against loss, theft and unauthorised access, and we keep it only as long as needed for the purposes described here or as required by law.

Your rights

You have the right to ask what personal information we hold about you, to request access to it, and to ask us to correct anything that is inaccurate. Under Quebec Law 25, you may also request that your information be deleted, and request a copy of the information you have provided in a structured, commonly used format. To make a request, contact us using the details above; we will respond within the timeframes set by law.

Breach notification

If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and the relevant authorities as required by law.

Cookies

Our website uses cookies and similar technologies. You can review and change your choices at any time through our cookie settings. For full details, please see our Cookie Policy.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can put it right. You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca, or, in Quebec, the Commission d’accès à l’information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Please check back for the latest version.